Returns and Cancellations2018-08-31T17:18:42+00:00

Returns And Cancellations

Should you wish to return your goods for any valid reason, you must contact our customer service department for authorisation within 7 days of delivery to arrange collection this collection will be at your expense. Any money, which you have paid, will be refunded within 30 days less collection costs. We must receive your goods in as new conditions with all accessories and components and with original packaging, items which are not adequately packaged at time of collection, will not be collected and a minimum charge of £50 plus VAT will be levied to cover cost of failed collection. A full refund of the cost of the goods is wholly conditional upon the above condition being met and will only be authorised after a full inspection of the goods by ourselves. Any items returned that does not conform to these conditions will be subject to a surcharge or will be returned to you at your expense.

AMENDING OR CANCELLING YOUR ORDER WITHIN 7 DAY OF PLACING YOUR ORDER.

We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.

CANCELLING YOUR ORDER AFTER 7 DAYS OF PLACING YOUR ORDER.

MADE TO ORDER PRODUCTS
Made to order products, such as sofas and beds, which have been produced specifically for you, therefore no refunds or exchange can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

For more information call us on 01767 650529 or 01480 300511

Hi-Sell Direct – Now you’ve really no need to buy elsewhere.
We have over 50,000 square feet of retail showrooms based at two stores, St Ives in Cambridgeshire and Gamlingay in Bedfordshire. We specialise in quality furniture with many top British Brands such as G Plan, Ercol, Parker knoll, Duresta and many more all at affordable prices.

Gamlingay Store:

Unit 7, Station Road
Gamlingay (Nr Sandy)
Bedfordshire
SG19 3HB
Telephone: 01767 650529

Opening Times:

Monday to Friday 9:00AM – 5:30PM
Saturday 10:00AM – 5:00PM
Sunday 10:30AM – 4:30PM

St Ives Store:

Somersham Road
St Ives
Cambs
PE27 3WR
Telephone: 01480 300511

Opening Times:

Monday to Friday 9:00AM – 5:30PM
Saturday 10:00AM – 5:00PM
Sunday 10:30AM – 4:30PM